From CRM internet eNabled Call Centre to the Anymedia Customer Information Centreinterview by Niels Kjellerup, Editor & Publisher Call Centre Managers Forum 28.04.00

Background:

In this first exclusive interview since Lucent Technologies on March 28th announced the formation of its New Enterprise Networks Group MD, South Pacific Region, Steven R Weeks (Click here for BIO & Photo) shares the vision of the future of today’s call centres and where Lucent technologies is headed with its new organisation.

Summary: (Interview in full click here)

 

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