| Name | Last modified | Size | Description | |
|---|---|---|---|---|
| Parent Directory | - | |||
| Cust Svc In eCRM.pdf | 2004-10-08 15:07 | 147K | ||
| Navigating Customer ..> | 2004-10-08 15:12 | 3.2M | ||
| crm_ch1.gif | 2004-10-08 15:14 | 1.2K | ||
| dimens1.jpg | 2004-10-08 15:14 | 13K | ||
| favicon.ico | 2004-10-08 15:14 | 11K | ||
| icc_Lucent_Interview..> | 2004-11-08 15:41 | 8.7K | ||
| icc_Lucent_SW.htm | 2004-11-08 15:41 | 6.2K | ||
| icc_Lucent_interview..> | 2004-11-08 15:41 | 16K | ||
| icc_Lucent_summary.htm | 2004-11-08 15:41 | 4.3K | ||
| crm_challenge.htm | 2006-07-29 17:58 | 6.3K | ||
| icc_CRM_ &_Call_Cent..> | 2006-07-29 17:58 | 7.9K | ||
| icc_CRM_End_user_sur..> | 2006-07-29 17:58 | 5.4K | ||
| icc_What_is_CRM.htm | 2006-07-29 17:58 | 4.0K | ||
| icc_industry_researc..> | 2006-07-29 17:58 | 35K | ||
| icc_news_&_interview..> | 2006-07-29 17:58 | 3.2K | ||
| icc_pRM_article.htm | 2006-07-29 17:58 | 12K | ||
| icc_web&cc.htm | 2006-07-29 17:58 | 9.7K | ||
| icc_Overview.htm | 2006-07-29 18:01 | 3.9K | ||
| icallcentre.html | 2009-04-13 19:55 | 5.7K | ||
| icc_Vendor_News.htm | 2009-04-13 19:55 | 2.2K | ||
