this page of Associations planet wide. You can use this page to
locate a club, a network or an association in your country. To
be listed here the association must be non-profit, have a
membership for call centre managers & work to build a call
centre industry in its region or area. (just click for your
Asia Pacific ( 5 listings )
Europe & Middle East ( 3
North America ( 1 listing )
The primary purpose of a CCMA is to provide a networking Forum for Call Centre
Professionals, to encourage experience exchange and to gain wider recognition of the call
centre profession by providing formally recognised educational Courses and Certificates.
Secondarily a CCMA will assist its members by providing information and advice
relating to such issues as Privacy, Telephone Direct Selling, Use of Predictive Dialers.
The CCMA will make informed presentations to State and Federal Government Bodies and work
with other Associations, such as the Australia Direct Marketing Association in the best
interest of the Direct Marketing Industry.
The Benefits of a CCMA membership, (what your
membership fee buys.)
As each State CCMA develops different initiatives and projects will be offered to the
local membership and if successful hopefully shared with the other States, so you're best
off by checking on the specific benefits for your State CCMA. However all
CCMA's agree on
the following principles:
1)To Provide networking opportunities for Call Centre
2) To Find ways to share Call Centre experiences
3) To Enhance the Call Centre Profession by providing recognised career development
4) To provide an Internet Platform to allow alternative forms of networking at low
How to register and become a member ?
Just visit the website listed and send Email. I can't take
registration here, but I'll gladly list new Associations.
( Note that all the above is my version of what the CCMA
stands for, and might change as the CMMA adopts official Policies and Mission