Hallis8 TSR

Telesales / Telemarketing ( TeleSales Rep TSR)

Position Outline

Acquiring and updating knowledge of employer’s and competitor’s products and understanding of market conditions.

Prospecting or receiving inbound calls from potential and existing customers.

Assessing customer’s needs and explaining products or services to them.

Generate qualified leads enabling field sales staff to follow up.

Quote and negotiate pricing and credit terms, preparing contracts and recording orders.

Arranging for delivery of goods, installation of equipment and provision of services.

Updating customer contact and sales database systems.

Providing after sales service, resolving complaints and concerns.

A competency profile and detailed questions for recruitment and selection of this role are contained in the Hallis Call Centre Recruitment Kit.

Click here on how to get it

Telemarketer (Basic) TSR

This level requires the incumbent to work with ‘pre-warmed’ prospects to close sales and capture customer data (eg: loyalty campaign), tempt customers to switch services or gain their participation for a specified period of time to participate in a voluntary activity (eg: market research interview or "churns"). Staff at this level are provided with a complete prospect list/data source and work with defined scripts.

Salary Table

Telemarketing (Basic)		Base Salary				Salary Package
	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
Summary	22	28,690	25,856	27,456	30,886	32,823	28,768	31,775	36,054

By Industry	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
Financial Services & Insurance	6	28,308	25,422	27,248	30,771	31,928	28,838	30,857	34,605
Services	8	28,540	25,750	27,285	29,500	32,547	28,505	31,249	34,803
Other Industries	8	29,126	26,000	28,209	30,886	34,135	30,894	33,228	36,002

By Turnover	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
+$3 Bn (BRW Top 200)	6	30,971	27,316	30,886	34,500	33,138	29,284	33,015	36,904
$250m - $850m (BRW Top 500)	7	29,302	25,567	28,500	31,423	31,329	27,436	30,578	33,558
Less Than $100m p.a.	9	26,693	25,250	27,000	27,531	30,764	28,145	31,219	32,631

By Location	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
NSW	8	29,509	27,371	29,345	30,886	31,598	29,322	31,465	33,084
Vic	10	29,300	26,000	27,417	32,750	34,059	29,847	32,432	38,165
Other States	4	25,526	23,750	24,711	25,762	28,986	26,649	28,032	29,920

TSR (Intermediate)

This level requires the incumbent to work with identified prospects, either through inbound or outbound activity. However, these prospects may or may not be ‘warmed’. Sales are gained through consultative techniques. This level may also include staff who work with field sales staff to make appointments for sales meetings. Products and services are clearly defined (eg: tangible products or financial services).

Salary Table

Telemarketing (Intermediate)		Base Salary				Salary Package
	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
Summary	27	31,931	26,225	29,448	34,000	36,370	29,566	33,894	39,529

By Industry	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
Financial Services & Insurance	8	33,324	25,912	28,575	33,353	37,156	29,559	32,324	37,454
Services	9	29,891	25,250	28,272	34,600	33,860	28,040	32,217	39,770
Utilities	4	32,731		31,712		34,951		33,897
Other Industries		32,599	29,750	31,096	32,750	37,981	34,850	36,234	38,657

By Turnover	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
+$3 Bn (BRW Top 200)	6	31,897	29,113	31,741	33,813	37,616	34,254	36,983	40,587
$250m - $850m (BRW Top 500)	10	31,255	25,971	28,500	34,250	35,064	29,466	32,173	38,508
Less Than $100m p.a.	9	32,641	25,000	28,386	31,200	36,734	27,882	32,699	36,283

By Location	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
NSW	9	29,648	27,625	29,075	31,871	33,274	31,155	32,745	35,547
Vic	12	31,970	28,272	30,000	35,000	33,920	30,162	32,030	37,083
Other States	6	27,354	23,938	25,883	30,581	31,036	26,953	29,439	35,055

TSR (Advanced)

This level requires the incumbent to identify sales prospects through research efforts and to develop sales through prospecting and closing over the telephone. It involves the selling of complex or intangible products or services (eg: information technology or professional services) and may require a level of account management and after-sales service. Sales are serviced largely by outbound calling.

Salary Table

Telemarketing (Advanced)		Base Salary				Salary Package
	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
Summary	19	33,610	29,132	32,650	36,000	37,673	32,500	36,536	40,934

By Industry	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
Financial Services & Insurance	7	30,311	28,000	29,373	32,775	34,046	31,578	33,143	36,634
Services	7	34,944	29,526	33,675	38,114	39,421	33,069	37,900	43,776
Other Industries	5	36,362	32,650	35,500	38,870	38,816	34,960	37,810	41,611

By Turnover	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
+$3 Bn (BRW Top 200)	5	35,129	32,775	34,815	38,904	37,602	35,086	37,235	41,591
$250m - $850m (BRW Top 500)	6	35,537	28,233	32,650	38,208	38,020	30,368	34,930	41,244
Less Than $100m p.a.	8	28,705	26,500	29,263	29,882	32,476	29,675	32,930	34,352

By Location	No.	Average	Q1	Median	Q3	Average	Q1	Median	Q3
NSW	8	31,858	30,250	32,650	34,158	34,112	32,420	34,930	36,468
Other States	11	30,701	27,701	29,373	33,242	34,472	31,252	33,090	37,287

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