Telesales / Telemarketing ( TeleSales Rep TSR)

Position Outline

Acquiring and updating knowledge of employer’s and competitor’s products and understanding of market conditions.

Prospecting or receiving inbound calls from potential and existing customers.

Assessing customer’s needs and explaining products or services to them.

Generate qualified leads enabling field sales staff to follow up.

Quote and negotiate pricing and credit terms, preparing contracts and recording orders.

Arranging for delivery of goods, installation of equipment and provision of services.

Updating customer contact and sales database systems.

Providing after sales service, resolving complaints and concerns.

A competency profile and detailed questions for recruitment and selection of this role are contained in the Hallis Call Centre Recruitment Kit.

Click here on how to get it

Telemarketer (Basic) TSR

This level requires the incumbent to work with ‘pre-warmed’ prospects to close sales and capture customer data (eg: loyalty campaign), tempt customers to switch services or gain their participation for a specified period of time to participate in a voluntary activity (eg: market research interview or "churns"). Staff at this level are provided with a complete prospect list/data source and work with defined scripts.

Salary Table

Telemarketing (Basic)

Base Salary

Salary Package

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

Summary

22

28,690

25,856

27,456

30,886

32,823

28,768

31,775

36,054

By Industry

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

Financial Services & Insurance

6

28,308

25,422

27,248

30,771

31,928

28,838

30,857

34,605

Services

8

28,540

25,750

27,285

29,500

32,547

28,505

31,249

34,803

Other Industries

8

29,126

26,000

28,209

30,886

34,135

30,894

33,228

36,002

By Turnover

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

+$3 Bn (BRW Top 200)

6

30,971

27,316

30,886

34,500

33,138

29,284

33,015

36,904

$250m - $850m (BRW Top 500)

7

29,302

25,567

28,500

31,423

31,329

27,436

30,578

33,558

Less Than $100m p.a.

9

26,693

25,250

27,000

27,531

30,764

28,145

31,219

32,631

By Location

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

NSW

8

29,509

27,371

29,345

30,886

31,598

29,322

31,465

33,084

Vic

10

29,300

26,000

27,417

32,750

34,059

29,847

32,432

38,165

Other States

4

25,526

23,750

24,711

25,762

28,986

26,649

28,032

29,920

TSR (Intermediate)

This level requires the incumbent to work with identified prospects, either through inbound or outbound activity. However, these prospects may or may not be ‘warmed’. Sales are gained through consultative techniques. This level may also include staff who work with field sales staff to make appointments for sales meetings. Products and services are clearly defined (eg: tangible products or financial services).

Salary Table

Telemarketing (Intermediate)

Base Salary

Salary Package

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

Summary

27

31,931

26,225

29,448

34,000

36,370

29,566

33,894

39,529

By Industry

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

Financial Services & Insurance

8

33,324

25,912

28,575

33,353

37,156

29,559

32,324

37,454

Services

9

29,891

25,250

28,272

34,600

33,860

28,040

32,217

39,770

Utilities

4

32,731

31,712

34,951

33,897

Other Industries

32,599

29,750

31,096

32,750

37,981

34,850

36,234

38,657

By Turnover

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

+$3 Bn (BRW Top 200)

6

31,897

29,113

31,741

33,813

37,616

34,254

36,983

40,587

$250m - $850m (BRW Top 500)

10

31,255

25,971

28,500

34,250

35,064

29,466

32,173

38,508

Less Than $100m p.a.

9

32,641

25,000

28,386

31,200

36,734

27,882

32,699

36,283

By Location

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

NSW

9

29,648

27,625

29,075

31,871

33,274

31,155

32,745

35,547

Vic

12

31,970

28,272

30,000

35,000

33,920

30,162

32,030

37,083

Other States

6

27,354

23,938

25,883

30,581

31,036

26,953

29,439

35,055

 

TSR (Advanced)

This level requires the incumbent to identify sales prospects through research efforts and to develop sales through prospecting and closing over the telephone. It involves the selling of complex or intangible products or services (eg: information technology or professional services) and may require a level of account management and after-sales service. Sales are serviced largely by outbound calling.

Salary Table

Telemarketing (Advanced)

Base Salary

Salary Package

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

Summary

19

33,610

29,132

32,650

36,000

37,673

32,500

36,536

40,934

By Industry

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

Financial Services & Insurance

7

30,311

28,000

29,373

32,775

34,046

31,578

33,143

36,634

Services

7

34,944

29,526

33,675

38,114

39,421

33,069

37,900

43,776

Other Industries

5

36,362

32,650

35,500

38,870

38,816

34,960

37,810

41,611

By Turnover

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

+$3 Bn (BRW Top 200)

5

35,129

32,775

34,815

38,904

37,602

35,086

37,235

41,591

$250m - $850m (BRW Top 500)

6

35,537

28,233

32,650

38,208

38,020

30,368

34,930

41,244

Less Than $100m p.a.

8

28,705

26,500

29,263

29,882

32,476

29,675

32,930

34,352

By Location

No.

Average

Q1

Median

Q3

Average

Q1

Median

Q3

NSW

8

31,858

30,250

32,650

34,158

34,112

32,420

34,930

36,468

Other States

11

30,701

27,701

29,373

33,242

34,472

31,252

33,090

37,287

 

 

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