Table of Content

For the 1998 Hallis Call Centre Salary and Remuneration Practices review.

Note: As the editor of this Website, I have reorganised the report to be more suitable for Internet use with links and returns. The sheer size of the report made it necessary to break it into smaller piece to cut download time.To help you get easy access to the Hallis Salary Survey 98, this Page is the key to the entire report. The blue links allows you to read the report in the sequence you choose and to return to the pages of special interest. Niels Kjellerup editor.)

Foreword

About the Survey Respondents

CUSTOMER SERVICE OFFICER (CSR)

TELESALES / TELEMARKETING (TSR)

HELP DESK

CREDIT COLLECTIONS

RESERVATIONS

TELEPHONE ACCOUNT MANAGEMENT

EMERGENCY SERVICES

MANAGEMENT AND SPECIALIST CATEGORIES

TEAM LEADER

SUPERVISOR

CALL CENTRE MANAGER

BILLING PRODUCTION SPECIALIST

SCHEDULING AND ROSTERING

CAMPAIGN COORDINATOR/SALES SUPPORT

TRAINING OFFICER

CUSTOMER RELATIONS SPECIALIST

QUALITY SPECIALIST/WORKFORCE ANALYST

APPENDIX 1

Survey Questions

APPENDIX 2

Salary Administration/Remuneration Strategy

APPENDIX 3 (note -Australian specific content)

Wages only one yardstick of Enterprise-bargaining success

APPENDIX 4 (note -Australian specific content)

Selected news Articles - Salaries, wages, Enterprise Bargaining.

APPENDIX 5 (note -Australian specific content)

Award information

 

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