The Merchants Global Contact Center Benchmarking report 2006.


If you want a global view of Customer Service & Contact Centres this report is worth purchasing and studying:


  1. You will find my review of the report here and
  2. Highlights from the report here


Buying the Global Benchmarking report 2006:

The Call Centre Managers Forum offers its members & guests a special price of US$1,250. (Normal price of the report is US$ 1,500 –.)

The report is NOT published digitally, so you have to prepay the report and have it delivered by mail.

To order – print out and fill in the order form and fax it. (here).


  Return to Home Page or What's New