The Merchants Global Contact Center Benchmarking report 2006.
If you want a global view of Customer Service & Contact Centres this report is worth purchasing and studying:
Buying the Global Benchmarking report 2006:
The Call Centre Managers Forum offers its members & guests a special price of US$1,250. (Normal price of the report is US$ 1,500 –.)
The report is NOT published digitally, so you have to prepay the report and have it delivered by mail.
To order – print out and fill in the order form and fax it. (here).
Return to Home Page or What's New