Flame On Solutions

  Cynthia Currie

People Focused Results Driven

 Cynthia Currie, President of Flame On Solutions, is a performance and process consultant, workshop leader and Call Centre instructor to a variety of clients in a number of industries.  Since 1983, she has spent 18 years as a Human Resource strategist, Process Improvement specialist and Call Centre leader in the public and private sectors.  She holds a post graduate diploma in Personnel and Industrial Relations and has completed several executive University programs and Call Centre courses.

 Industries worked with include:

Ø     Retail, Insurance, Travel, Education, Manufacturing and Telecommunications.

 Cynthia’s assignments have primarily focused on start up ventures as well as enhancing existing operations.  Among others these include the Human Resources lead for planning, opening and managing a number of new retail stores in B.C. and Alberta as well as expansions of established properties;

Human Resources Transition Team Leader for merging multi government agencies and Business Process Leader for integration and consolidation of several Call Centre lines of business.  She has managed multi-location Call Centre lines of business and blends these professional and personal experiences in the classroom as an industry instructor for the British Columbia Institute of Technology’s Call Centre of Excellence.

Cynthia is an active speaker to a broad range of groups and will be speaking at the upcoming Sports British Columbia Conference on Business Planning.

People Focused Results Driven

 From initial needs analysis to final delivery, Cynthia has the creativity, skills and experience to recommend, collaborate and implement initiatives to assist you and your organization enhance customer loyalty through service, increase revenue and streamline business processes for performance efficiency and operational excellence.

 In training workshops, Cynthia works with you and your employees to achieve customer-focused solutions.  Her upbeat style motivates and influences participants to enhance their performance effectiveness through practical exercises and take away techniques.

 Cynthia is a skilled group facilitator and offers workshop services in:

 Ø     Sales and Customer Service

Ø     Supervision and Performance Management

Ø     Coaching and Team Building

Ø     Change Management and Employee Relations

Ø     Strategic and Business Planning

 Cynthia’s work is:

 Ø     Customized               Specifically designed to meet your needs

Ø     Practical                     Transfer of knowledge, ideas and techniques

Ø     Energizing                   Enthusiastic and lively

Ø     High Quality               Professional and thorough

 You can contact Cynthia Currie ( in the USA)  at Cell:     604-838-4733 or Email:   cynthiacurrie@telus.net

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