|Welcome to the Call Centre
Managers Know-How Collection.
This is not (yet) an Internet Bookstore but rather a quick response to the many
email-requests of making some of the Documents and Reports available to you.
In the Know-How Collection you'll
find White papers, Manuals, Research & Reports which up to now has only been available
to Resource International Customers in Australia, Asia, Europe and the USA.
If you want to order one of the Publications click
Note : Each Publication ready to
ship is described in detail as to Content, Size and Purpose ( just click on the Title). In
3 weeks ( Mid May 00) we expect to have the secure payment system ready.
|The Call Centre
Managers KnowHow Collection
Call Centre Blueprint - How to develop
a Call Centre
in Call Centres (price AUD$ 185.00)
The Call Centre Managers Job
Call Centre People Management
How to Develop Job-descriptions for a Call Centre
Call Centre Training - How to develop
the Human Potential in call centre staff
Call Centre Recruiting - Getting it right the first time
The Trainers Handbook - Developing in-house training