Archive         (Updated 18.04.07)

Here is where you'll find all the articles & stories written over the past years. No longer news, but still worth having a look at.

Call Center Cases 

Qantas Airways to set up Call Centre Sales Hub in Brisbane. Operational by August 1 1998. (News release, read here)

Ansett Australia take major step to improve Service delivery.

Call Center Research 

The Hallis Report: Call Centre Staff Salary Survey 1998.(review & the report)

Customer Complaint Handling. US Federal Benchmarking Consortium Study Report 1996.

Call Centre 2000: The future is here (automation). White Paper- DMA Telephone Marketing Conference June 96

Conference reports.

The first Asia Pacific Call Centre Conference for local Government (read the review of the New Plymouth, NZ conference 5&6 August 99)

1st NEAX Call Centre User Group Conference in Australia.1998

Vendor News Items.

Rockwell comes to Town. Electronic Commerce gets top priority.(1997)

Geotel is poised to become major player in Enterprise wide Call Centre strategies.(1997)

Nortels' Symposium Express. For small 40 seat Call Centres.(1999)

Excell & Telstra in joint Outsourcing  venture - STELLAR (1998)


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